Business and Customer Experience Analyst

4 weeks ago


Marquand, Missouri, United States General Dynamics Full time
Job Summary

We are seeking a highly skilled Business and Customer Experience Analyst to join our team at General Dynamics. As a key member of our organization, you will be responsible for analyzing customer feedback and identifying opportunities for service delivery improvements. Your expertise in design thinking, customer centric thinking, and human-centered design will be invaluable in driving customer satisfaction and loyalty.

Key Responsibilities
  • Assess customer feedback and identify opportunities for service delivery improvements
  • Develop and implement data-driven solutions to improve customer satisfaction
  • Collaborate with cross-functional teams to drive customer-centric decision making
  • Provide expert analysis and recommendations to stakeholders

Requirements
  • 5+ years of experience in design thinking, customer centric thinking, and human-centered design
  • Proven track record of driving customer satisfaction and loyalty
  • Excellent analytical and problem-solving skills
  • Strong communication and collaboration skills

What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

About Us

General Dynamics is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. We are committed to creating a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join us in our mission to make a difference

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