Business and Customer Experience Analyst
4 weeks ago
We are seeking a highly skilled Business and Customer Experience Analyst to join our team at General Dynamics. As a key member of our organization, you will be responsible for analyzing customer feedback and identifying opportunities for service delivery improvements. Your expertise in design thinking, customer centric thinking, and human-centered design will be invaluable in driving customer satisfaction and loyalty.
Key Responsibilities
- Assess customer feedback and identify opportunities for service delivery improvements
- Develop and implement data-driven solutions to improve customer satisfaction
- Collaborate with cross-functional teams to drive customer-centric decision making
- Provide expert analysis and recommendations to stakeholders
Requirements
- 5+ years of experience in design thinking, customer centric thinking, and human-centered design
- Proven track record of driving customer satisfaction and loyalty
- Excellent analytical and problem-solving skills
- Strong communication and collaboration skills
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
About Us
General Dynamics is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. We are committed to creating a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join us in our mission to make a difference
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