Customer Experience Specialist
4 weeks ago
About the Role:
The Customer Experience Specialist is responsible for creating positive customer experiences to drive sales and promote the company. This role involves engaging with prospective clients, communicating the value of company products and services, and handling a high volume of inbound/outbound calls to meet performance goals.
Key Responsibilities:
- Engage with prospective clients to set appointments for the sales team
- Be a subject matter expert and communicate the value of company products and services
- Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
- Follow the designated sales process for appointment setting, including confirming full and accurate client information
- Ensure all activity and information is accurately logged in CRM
- Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with the company
Requirements:
- High School diploma or equivalent required
- 1+ year of call center experience required
- Experience with Marketsharp CRM a plus
- Must be able to work independently in a fast-paced environment
- Excellent communication and phone skills
- Be energetic and have a positive attitude
- Must be task-oriented and driven to meet and exceed goals
- Must own your own laptop due to option to work from home
About Bath Experts:
Bath Experts is a home improvement company specializing in the transformation of residential bathtub and shower spaces. We strive to deliver a world-class experience for our customers and to be the best employer in the home improvement industry. We offer top-of-the-industry compensation packages, comprehensive benefits, and a commitment to giving back to our local charities.
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