Assistant Manager

6 days ago


San Francisco, California, United States Chinatown Community Development Corporation Full time
Job Summary

The Assistant Manager assists the Property Manager in overseeing the daily operations of a residential building. Responsibilities include office management, administrative tasks, responding to resident inquiries, and resolving resident issues. The ideal candidate is a team player with strong interpersonal, customer service, and organizational skills who pays attention to detail.

Key Responsibilities
  • Assist the Property Manager with the overall operation of the building
  • Use property management software to print reports and enter re-certification information
  • Create and maintain tenant files, applicant waiting lists, and transfer lists
  • Assist with paperwork for housing applications and rent collection processes
  • Assist with bank deposits and processing applications, move-ins, move-outs, and certifications
  • Compile and complete tenant information for monthly and annual summary reports
  • Manage the building when the Property Manager is off-site
Tenant Relations
  • Educate residents about and enforce compliance with regulations, lease provisions, and house rules
  • Address tenant requests/disputes and respond to building emergencies
  • Assist tenants and perform other duties as required for successful building operation
  • Support the Property Manager as needed
Office Management
  • Process applications, photocopying, faxing, and filing
  • Process invoices and send to the Property Supervisor for approval
  • Process daily mail and screen incoming phone calls
  • Order office supplies, fill out maintenance work orders, and distribute memos and notices
  • Maintain the orderliness of the front entrance, lobby, and adjoining rooms/areas
Requirements
  • Pleasant and professional manner with a calm disposition
  • Ability to work with people of diverse social, economic, and ethnic backgrounds
  • Ability to work independently and exercise own judgment in problem-solving
  • Good written and verbal communication skills
  • Ability to adjust to changing situations and work under pressure
  • Excellent interpersonal and organizational skills
  • Working knowledge of Microsoft Windows, Word, Excel, Outlook, and property management software
Qualifications
  • High school diploma or GED equivalent
  • Two (2) years of prior experience in residential property management
  • Detail-oriented with experience processing paperwork
  • Sensitivity to issues facing low-income, disabled, and elderly populations

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