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Assistant General Manager

2 months ago

San Francisco, California, United States Round1 Full time
About the Role

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Round1. As a key member of our management team, you will be responsible for driving sales growth, improving operational efficiency, and delivering exceptional customer service.

Key Responsibilities
  • Business Development: Develop and implement strategies to drive sales growth, increase revenue, and improve profitability.
  • Operations Management: Oversee the day-to-day operations of the store, including staffing, inventory management, and customer service.
  • Team Leadership: Lead and motivate a team of department managers and staff to achieve business objectives and deliver exceptional customer service.
  • Customer Service: Ensure that customers receive outstanding service, including resolving customer complaints and issues in a timely and professional manner.
  • Human Resources: Recruit, train, and develop staff to ensure that they have the skills and knowledge required to deliver exceptional customer service and achieve business objectives.
  • Auditing and Compliance: Conduct regular audits to ensure compliance with company policies and procedures, and identify areas for improvement.
  • Safety and Loss Prevention: Ensure that the store is a safe and secure environment for customers and staff, and implement measures to prevent loss and theft.
Requirements
  • Education: Bachelor's degree from a reputable institution.
  • Experience: 3+ years of experience in a management role, preferably in a fast-casual theme concept.
  • Skills: Strong leadership and communication skills, with the ability to motivate and develop a team of staff.
  • Knowledge: Strong knowledge of business operations, customer service, and human resources.
What We Offer
  • Competitive Salary: A competitive salary and bonus structure.
  • Benefits: A comprehensive benefits package, including health insurance, dental insurance, vision insurance, and 401(k) matching.
  • Opportunities for Growth: Opportunities for career advancement and professional development.