Service Coordination Specialist

1 week ago

Palmdale, California, United States Child Care Resource Center Full time

Customer Service Specialist

Job Category: Case Management Requisition Number: CUSTO003977

Job Overview

Join CCRC, where your contributions truly matter.

At CCRC, we take pride in being a preferred workplace for dedicated individuals, motivated by our mission to enhance the well-being of children, families, and communities. Every role, whether directly interacting with the public or supporting our initiatives, is crucial to our mission's success and our reputation as a leader in the field. With a team of over 900 professionals, we are continuously expanding.

In this position, you will play a significant role in supporting the Subsidy Division.

Annual Salary Range: $18.00

Key Responsibilities

To excel in this role, you should possess strong interpersonal skills, the ability to maintain confidentiality, and a supportive approach when working with families.

Essential qualifications include:

  • Proficiency in Windows-based applications and data entry, with a typing speed of 35 words per minute and a maximum error rate of 5%.
  • Experience with MS Word and Excel is preferred.
  • Flexibility and sound judgment, with the ability to collaborate effectively.
  • Strong organizational skills to manage multiple tasks under tight deadlines.
  • Ability to engage with diverse political and socioeconomic groups.
  • Willingness to work non-traditional hours, including evenings.
  • Excellent multitasking abilities and familiarity with general office procedures.
  • Capacity to foster cooperative and diplomatic relationships with colleagues and the public.
  • Commitment to maintaining workflow and high customer satisfaction in a dynamic environment.

Primary Duties

Your responsibilities will include:

  • Providing customer service and support to parents, providers, and other stakeholders, including:
    • Operating the main telephone switchboard and ACD software, answering calls professionally, and directing them appropriately (30%).
    • Welcoming Agency visitors and verifying family enrollment through the NOHO system (30%).
    • Organizing and sorting incoming mail and documents, accurately entering data into the CSC Database log (20%).
    • Communicating clearly and attentively with all CCRC customers, ensuring sensitivity to the environment (10%).
    • Providing requested forms and general clerical support (5%).
    • Explaining agency programs, policies, and procedures to parents and providers (5%).

Additional Responsibilities

These tasks are less than 5% of your daily workflow:

  • Participating in departmental and agency meetings as assigned.
  • Assisting other departments in locating documents or information.
  • Performing any other duties as assigned that support the essential functions of the role.

What We Offer

At CCRC, we value passion and meaningful work. We provide:

  • Competitive compensation packages.
  • Comprehensive benefits, including Medical, Dental, Vision, and Voluntary Life Insurance.
  • Basic Life Insurance and Long-Term Disability coverage at no cost to employees.
  • Employer contributions and matching in the 403(b) Retirement Savings Plan with full vesting.
  • A generous time-off policy, including vacation, sick leave, holidays, and a paid winter break.
  • Opportunities for professional development and education reimbursement.
  • Employee Assistance and Wellness Programs.
  • Eligibility for Public Service Loan Forgiveness due to our 501(c)(3) designation.

CCRC has experienced significant growth over the past decade, providing vital services to nearly 50,000 families and child care providers each month across a vast geographic area.

Qualifications

Education:

High School diploma or GED is required.

Experience:

Relevant experience in customer service or related fields is preferred.

Licenses & Certifications:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discriminate against employees or applicants based on inquiries about compensation or other protected activities.

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