Senior Systems Support Specialist

2 weeks ago


Albany, New York, United States Discover Full time
Key Responsibilities

As a Senior Systems Support Specialist at Discover, you will be independently accountable for identifying and responding to onsite risks and high-priority issues rapidly and effectively.

You will troubleshoot incidents, manage shift turnover, incident queues, media processing, and escort vendors.

Working closely with the Product Owner, Data, and other teams, you will ensure seamless support and resolution of technical issues.

Requirements
  • Ability to troubleshoot complex technical issues
  • Strong communication and problem-solving skills
  • Experience with systems operations and support
  • Ability to work independently and as part of a team


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