Senior IT Support Specialist

1 month ago


Albany, New York, United States Brook + Whittle Full time
Senior Desktop Support Technician

Brook & Whittle Ltd. is seeking a highly skilled and experienced Senior Desktop Support Technician to join our growing IT team. As a key member of our support team, you will be responsible for providing exceptional IT support to our organization, both in-person and remotely.

Key Responsibilities:
  • Provide timely and effective IT support to our users, ensuring minimal downtime and maximum productivity.
  • Support a wide range of technologies, including Windows 10, Windows 11, MacOS, Microsoft Teams, OneDrive, Microsoft Office, and more.
  • Collaborate with stakeholders to identify potential problem areas and develop solutions.
  • Work closely with other IT team members to share knowledge and best practices.
  • Escalate issues as necessary to other teams within IT.
Requirements:
  • 5+ years of full-time experience providing IT support, with a focus on desktop support.
  • Experience working in a multi-site organization, with a strong understanding of IT support principles.
  • Excellent communication and problem-solving skills, with a keen attention to detail.
  • Ability to work in a fast-paced environment, managing multiple issues and projects simultaneously.
  • Strong knowledge of Windows and Mac clients, as well as hardware support and imaging technology.
About Us:

Brook & Whittle Ltd. is a leading provider of sustainable labeling solutions, with a commitment to innovation, quality, and customer satisfaction. We offer a dynamic and collaborative work environment, with opportunities for professional growth and development.

We are an equal opportunities employer, committed to diversity and inclusion. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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