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Senior Desktop Support Specialist with Travel
2 months ago
Job Summary
This position provides hardware and software support for equipment at correctional facilities throughout the state. As a Senior Desktop Support Specialist with Travel, you will be responsible for providing technical support and maintenance services to ensure the smooth operation of our clients' computer systems.
Key Responsibilities
- Review support requests and prioritize tasks under the direction of OITS staff and DOCCS Education.
- Travel to DOCCS facilities to perform replacement of PCs, troubleshooting academic and general business labs, installation and training on Windows Servers, PCs, and Thin Clients as needed.
- Complete travel authorization and voucher forms.
- Answer support calls and document issues within a trouble ticketing system on days not traveling.
Requirements
- 7+ years of experience in the field of Information Technology.
- Experience in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms.
- 48 months of experience in general computer repair or troubleshooting.
- 24 months of experience in Active Directory configuration, management, or troubleshooting.
- Minimum of 36 months of experience troubleshooting or installing PCs in LAN configuration with at least 20 networked devices.
- 12 months of experience working within a secure facility setting.
- 24 months of experience in a position that required travel at least 50% of hours worked.
- 24 months of experience in a position that required direct contact with end users or customers at least 50% of hours worked.
- CompTIA A+ Certification or equivalent.
- 12 months of experience developing training programs and documentation or performing face-to-face user training.
- Resume.
- Copy of Candidate Identification (i.e., Driver's License/Green Card/Visa and Passport if applicable).
- Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.).
Working with Sligo Software Solutions
As a Senior Desktop Support Specialist with Travel, you will be working with a team of experienced professionals who are dedicated to providing top-notch technical support and maintenance services to our clients. We are committed to delivering exceptional results and building long-term relationships with our clients.
