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IT Systems Support Specialist
2 months ago
We are seeking a highly skilled IT Systems Support Technician to join our team at Gannett Fleming. As a key member of our technical support team, you will provide first-line IT support for our operations, working closely with our TMC Director and NYSDOT ITS Coordinator to ensure the smooth installation, operation, repair, relocation, and maintenance of our field and central hardware and software.
Key Responsibilities- Provide technical support for our IT systems, including troubleshooting and resolving issues related to hardware, software, and network connectivity.
- Collaborate with our team to facilitate the installation, operation, repair, relocation, and maintenance of our field and central hardware and software.
- Monitor and maintain our operating systems and equipment, performing backups and updates as needed.
- Assist in field equipment configuration for deployment and perform equipment and software maintenance and restarts.
- Provide 24/7/365 coverage for this role, including back-up coverage and on-call coverage during off-hours.
- Associate degree or higher in Information Technology, Systems Engineering, Computer Science, or a similar computer-related discipline.
- Minimum of three years of full-time employment meeting the Qualifying Experience.
- Valid driver's license.
- Understanding of basic system administration and troubleshooting on Microsoft Windows systems.
- Familiarity with Microsoft Office applications and ability to author documents in Microsoft Office.
- Electronic mail and scheduling using Outlook, immediate messaging and meeting capability in MS Team, and use of spreadsheets in Excel.
- Ability to react and cope under stressful situations professionally, in a timely manner, and perform with minimal supervision.
- Experience working with ITS devices, including Closed-Circuit Television (CCTV), Variable Message Signs (VMS), and various types of detectors.
- Experience with wireless (Radio and Cellular) and fiber optic communication systems.
- Intermediate or higher level of expertise with MSSQL + Server.
- Ability to perform in a cooperative team environment, with interpersonal and organizational skills and the ability to train others.
Gannett Fleming is a leading engineering and architecture firm that believes in improving the lives of the people we serve. We are committed to innovation, social responsibility, and diversity, and we offer a comprehensive benefits program, including medical, dental, vision, and life insurance, as well as a tax-deferred 401(k) savings plan and tuition reimbursement.
We are an Equal Opportunity/Affirmative Action Employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans' status, or other characteristics protected by law.
