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Senior Systems Support Specialist

2 months ago

Albany, New York, United States Discover Full time
Key Responsibilities

As a Senior Systems Support Specialist at Discover, you will be independently accountable for identifying and responding to onsite risks and high-priority issues rapidly and effectively.

You will troubleshoot incidents, manage shift turnover, incident queues, media processing, and escort vendors.

Working closely with the Product Owner, Data, and other teams, you will ensure seamless support and resolution of technical issues.

Requirements
  • Strong technical skills and knowledge of systems and infrastructure
  • Excellent problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Effective communication and interpersonal skills