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Parts and Technical Support Specialist

2 months ago

Austin, Texas, United States KOMPAN Inc Americas Full time

KOMPAN Inc Americas is seeking a Technical and Spare Parts Specialist to collaborate with clients and sales teams in managing warranty and maintenance-related parts inquiries for KOMPAN's innovative playground and outdoor fitness solutions.

This position involves the identification, procurement, and monitoring of parts orders while ensuring ongoing communication with the involved parties.

As a leading entity in the industry, we prioritize our mission to foster happier and healthier communities through exceptional play and fitness offerings. We are KOMPAN - let's engage in play.

About Us

With over five decades of experience, KOMPAN has been at the forefront of designing and manufacturing creative and engaging commercial playground equipment and outdoor fitness installations that appeal to diverse age groups and abilities.

In partnership with our headquarters in Denmark, KOMPAN delivers more than 1,000 installations monthly across 90 countries. Our North American operations, based in Austin, Texas, support field sales throughout the U.S. and Canada.

We take pride in our dedication to environmental sustainability, exceeding industry standards to reduce carbon footprints by utilizing recycled materials, including ocean waste and consumer plastics, to create eco-friendly playgrounds.

Key Responsibilities

  • Provide assistance to customers and colleagues by responding to inquiries via phone and email to process quotes, claims, and orders for spare parts and warranties.
  • Receive, prioritize, track, and resolve requests from customers, sales representatives, and installation teams regarding parts.
  • Examine technical documentation and investigate historical installation data to assess warranty eligibility for parts.
  • Employ exceptional customer service skills to address all inquiries and maintain timely communication.
  • Generate quotes and create purchase orders for parts using Navision and CRM software, updating the requesting parties with order confirmations and tracking details.
  • Work collaboratively with internal teams to secure warranty approvals and address missing parts requests for ongoing installations while staying informed about warehouse inventory.

Qualifications

  • High school diploma or equivalent, with a minimum of 3 years of experience in customer-facing roles.
  • Preferred 1+ years of experience in technical processing or inventory management within the building materials or construction sectors.
  • Familiarity with Microsoft Office, Navision, and/or CRM systems is advantageous.
  • Excellent verbal and written communication skills, with the ability to adapt to shifting priorities in a dynamic environment.
  • Strong time management and task prioritization skills.
  • High level of integrity and professionalism.

Benefits

· Comprehensive medical, vision, and dental coverage

· Employer-sponsored life and disability insurance

· 401(k) retirement plan with company matching

· Competitive paid time off and a generous holiday schedule

KOMPAN is an Equal Employment Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs.