Parts and Technical Support Specialist

2 months ago

Austin, Texas, United States KOMPAN Inc Americas Full time

KOMPAN Inc Americas is seeking a Technical and Spare Parts Specialist to engage with clients and sales teams in managing warranty and maintenance-related parts inquiries for KOMPAN's playground and outdoor fitness solutions.

This position involves the identification, procurement, and monitoring of parts orders while ensuring effective communication with all stakeholders involved.

As a recognized leader with a commitment to community well-being, our goal is to foster happier and healthier environments through exceptional play and fitness offerings. We are KOMPAN - let's create joy.

About Us

For over five decades, KOMPAN has innovated, designed, and constructed engaging commercial playground equipment and outdoor fitness installations that appeal to diverse age groups and abilities.

In partnership with our headquarters in Denmark, KOMPAN manufactures and installs over 1,000 sites monthly across 90 countries. Our North American base in Austin, Texas, supports sales operations throughout the U.S. and Canada.

At KOMPAN, we are dedicated to environmental sustainability. We surpass standard sustainability initiatives and reduce carbon footprints by utilizing recycled ocean materials, consumer-recycled plastics, and textile waste to create eco-friendly playgrounds.

Key Responsibilities

  • Provide assistance to clients and colleagues by responding to incoming communications to manage quotes, claims, and orders for spare parts and warranties.
  • Receive, prioritize, track, and resolve requests from clients, sales representatives, and installation teams regarding parts.
  • Examine technical documentation and investigate historical installation data to ascertain warranty eligibility for parts.
  • Employ outstanding customer service skills to address all inquiries and maintain ongoing communication promptly.
  • Generate quotes and create purchase orders for parts using Navision and CRM software, keeping the requesting party informed with order confirmations and tracking details.
  • Collaborate with internal departments for warranty approvals and missing parts requests on active projects, while staying informed about warehouse inventory.

Qualifications

  • High school diploma or equivalent, with a minimum of 3 years of customer-facing experience.
  • Preferred 1+ years of experience in technical processing or inventory management within the building materials or construction sector.
  • Familiarity with Microsoft Office, Navision, and/or CRM systems is preferred.
  • Exceptional verbal and written communication skills, with the ability to adapt to shifting priorities in a dynamic environment.
  • Strong time management and task prioritization skills.
  • High level of integrity and professionalism.

Benefits

· Comprehensive medical, vision, and dental coverage

· Employer-sponsored life and disability insurance

· 401(k) retirement plan with company matching

· Competitive paid time off and holiday schedule

Diversity and Inclusion

KOMPAN is an Equal Employment Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs.

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