Technical Parts Specialist

1 week ago

Austin, Texas, United States KOMPAN Inc Americas Full time
Job Title: Technical and Spare Parts Specialist

KOMPAN Inc Americas is seeking a skilled Technical and Spare Parts Specialist to join our team. As a key member of our customer support team, you will play a crucial role in ensuring our customers receive timely and effective support for their spare parts and warranty needs.

Key Responsibilities:
  • Assist customers and colleagues with quotes, claims, and orders for spare parts and warranties
  • Receive, prioritize, track, and resolve requests from customers, sales representatives, and installation teams for parts requests
  • Analyze technical documents and research historical installation information to determine warranty coverage for parts
  • Utilize excellent customer service skills to respond to all requests and provide continuous communication in a timely manner
  • Process quotes and create purchase orders for parts orders using Navision and CRM software programs, updating the requesting party with order confirmation and tracking information
  • Collaborate with internal teams for warranty approvals and missing parts requests on active installations, while maintaining knowledge of warehouse inventory
Requirements:
  • High school or equivalent, with 3+ years of customer-facing experience
  • 1+ years of experience preferred in technical processing / inventory control in the building materials or a construction-related industry
  • Experience with Microsoft Office, Navision, and/or CRM preferred
  • Excellent verbal and written communication skills, with the ability to adjust to changing priorities in a fast-paced environment
  • Strong time-management and task prioritization capabilities
  • High degree of integrity and professionalism
Perks and Benefits:
  • Comprehensive medical, vision, and dental plans
  • Employer-paid life and disability insurance
  • 401(k) retirement plan with company match
  • Competitive PTO and robust holiday schedule

KOMPAN Inc Americas is an Equal Employment Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. All employment is based on qualifications, merit, and business needs.

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