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Guest Room Service Specialist

2 months ago

Savannah, Georgia, United States jwsavannahjobs Full time

Position Title: In-Room Dining Server

Job Category: Food & Beverage

Requisition Number: ROOMS002751

Job Overview:

The primary role of the In-Room Dining Server is to deliver exceptional service to guests within their accommodations. This service must consistently align with our esteemed standards.

Key Responsibilities:

  • Guest Service (90%):
    • Ensure guest satisfaction by adhering to our service standards.
    • Provide friendly and efficient service to all guests.
    • Answer incoming calls with professionalism.
    • Prepare room service orders promptly and accurately.
    • Deliver food and beverage items to guest rooms and designated areas.
    • Maintain high service standards, avoiding rushed service.
    • Timely setup and delivery of all guest amenities.
    • Assist restaurant staff as necessary.
    • Clearly explain menu items and suggest additional options when appropriate.
    • Handle all financial transactions accurately.
  • Side Work (10%):
    • Restock and polish service items as needed.
    • Collect and clear trays from guest areas.
    • Uphold service and sanitation standards in compliance with health regulations.

Qualifications:

  • Excellent interpersonal skills with the ability to engage with diverse guests.
  • Ability to remain composed and organized under pressure.
  • Strong prioritization skills to manage multiple orders effectively.
  • Proficient time management abilities.
  • Familiarity with telephone operations and POS software.
  • Basic math skills for handling transactions.
  • Knowledge of food and beverage offerings, including wines and cocktails.
  • Attention to detail and accuracy in service.
  • Understanding of basic financial controls.
  • Prompt responsiveness to customer needs.
  • Effective communication skills with guests and team members.
  • Proficiency in Micros POS and Open Table systems.
  • Competence in MS Office Suite.
  • Adaptability to changing work environments.
  • Local knowledge of attractions and dining options.

Minimum Requirements:

  • High School Diploma or GED.
  • Experience in hospitality or customer service.
  • At least one year of experience in food and beverage operations.

Work Environment:

The physical demands of this position include standing and walking for extended periods, lifting heavy trays and carts, and working in a kitchen environment. Reasonable accommodations may be made for individuals with disabilities.

Equal Opportunity Employer: We are committed to providing equal employment opportunities to all individuals, regardless of race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, or disability.