Computer Software Support Specialist

3 days ago

Jefferson City, Missouri, United States Computer Service Professionals Inc Full time
Job Overview

We are seeking a highly skilled Computer Software Support Specialist to join our team at Computer Service Professionals Inc.

The successful candidate will be responsible for the installation and support of software products and services for the banking industry nationwide.

Key Responsibilities
  • Participate in a help desk environment, working directly with remote customers on software support issues.
  • Investigate, gather information, and resolve issues for customers in a timely and professional manner.
  • Collaborate with team members from other product groups and 3rd party vendors for implementations and issue resolution.
  • Maintain the confidentiality of customer information and ensure data security.
  • Configure, install, train, and document products and services delivered to customers.
  • Demonstrate a working knowledge of Windows desktops and general information technology and networking concepts.
  • Update the help desk knowledgebase and user documentation as needed.
  • Travel to bank sites for installations and training.
  • Stay up-to-date with enhancements and issues to ensure proper information is being provided to customers.
  • Maintain a positive, professional attitude toward customers and co-workers.
  • Communicate effectively with key management personnel regarding customer or project concerns.
  • Be a team player and assist in roles where needed.
  • Self-motivation, initiative, and problem-solving skills are essential for success in this role.
  • Dependability and accountability are crucial to ensure tasks and projects are completed timely and accurately.
  • Ability to express ideas clearly in both written and oral communications.
  • Associate degree or equivalent combination of experience or training is required, with banking experience preferred but not necessary.
  • Availability to travel on an as-needed basis for job duties and on-call rotation when knowledge is obtained.
What We Offer
  • A competitive compensation and benefits package, including paid vacation, holidays, sick/personal leave, and comprehensive insurance options.
  • A 401(k) company-match savings plan for long-term financial security.

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