Current jobs related to Technology Support Specialist - Jefferson City, Missouri - Lincoln University of Missouri
-
Technology Support Specialist
1 month ago
Jefferson City, Missouri, United States Jefferson City Public Schools Full time{"title": "Technology Intern Position", "description": "Job SummaryWe are seeking a highly motivated and detail-oriented Technology Intern to join our team at Jefferson City Public Schools. As a Technology Intern, you will provide technical support for computer users, maintain and update work order systems, and effectively diagnose and troubleshoot...
-
Technology Support Specialist
19 hours ago
Jefferson City, Missouri, United States Jefferson City Public Schools Full time**Job Summary**Jefferson City Public Schools is seeking a highly motivated Technology Support Specialist to join our team. This is an exciting opportunity to work in a fast-paced environment, providing technical support for computer users and maintaining/updating work order systems.**About the Role**This Technology Support Specialist position will report to...
-
Technology Support Specialist
7 days ago
Kansas City, Missouri, United States RubinBrown Full timeJob SummaryRubinBrown is seeking a highly skilled Technology Support Specialist to join our team. As a key member of our Technology Services Help Desk team, you will provide expert technical support to our team members across all locations. Your primary responsibility will be to troubleshoot and resolve technology issues on various hardware and software,...
-
Technology Specialist
1 week ago
Jefferson City, Missouri, United States Jefferson City School District Full timeJob SummaryThe Jefferson City School District is seeking a highly motivated and detail-oriented Technology Intern to join our team. As a Technology Intern, you will provide technical support for computer users via phone, maintain and update the work order system, and communicate work order priority and status to end users. You will also effectively diagnose...
-
Technology Support Specialist
1 week ago
Kansas City, Missouri, United States RubinBrown Full timeJob SummaryRubinBrown is seeking a highly skilled Technology Support Specialist to join our team. As a key member of our Technology Services Help Desk team, you will provide expert technical support to our team members across all locations. Your primary responsibility will be to troubleshoot and resolve technology issues on various hardware and software,...
-
Software Support Specialist
7 days ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeSoftware Support SpecialistAt Computer Service Professionals, Inc., we are seeking a skilled Software Support Specialist to join our team. As a primary customer contact in a help desk environment, you will be responsible for the installation and support of software products and services for the banking industry nationwide.Key Responsibilities:Investigate,...
-
Print IT Field Support Specialist
2 days ago
Jefferson City, Missouri, United States GFI Digital Inc. Full timeJob DescriptionGFI Digital, Inc. is seeking a skilled Print IT Field Support Specialist to join our team. The ideal candidate will be responsible for the installation, support, and repair of printing, scanning, and network connectivity issues related to GFI's MFPs and software.Key Responsibilities:Configure and connect MFPs to customer networks and systems,...
-
Software Support Specialist
4 weeks ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeJob SummaryAs a Software Support Specialist at Computer Service Professionals, you will be responsible for the installation and support of software products and services for the banking industry nationwide.Key ResponsibilitiesParticipate in a help desk environment, working directly with remote customers on software support issues.Investigate, gather...
-
Software Support Specialist
1 week ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeJob SummaryComputer Service Professionals, Inc. is seeking a highly skilled Software Support Specialist to join our team. As a key member of our help desk, you will be responsible for providing exceptional support to our customers nationwide. Your primary focus will be on the installation and support of software products and services, ensuring a seamless...
-
Senior Technical Support Specialist
3 days ago
Jefferson City, Missouri, United States GovCIO Full timeWe are seeking a skilled Senior Technical Support Specialist to join our team at GovCIO. As a key member of our team, you will be responsible for providing technical support and services to our clients.Key Responsibilities:Provide technical support and services to clients via phone, email, and remote access. Troubleshoot and resolve technical issues in a...
-
Computer Software Support Specialist
4 weeks ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeJob Title: Computer Software Support Specialist, BankingComputer Software Support Specialist - Banking (Senior Level) is a key role in our organization, responsible for the installation and support of software products and services for the banking industry nationwide.Key Responsibilities:Participate as a member of the help desk, working directly with remote...
-
Computer Software Support Specialist
2 weeks ago
Jefferson City, Missouri, United States Computer Service Professionals Inc Full timeJob OverviewWe are seeking a highly skilled Software Support Specialist to join our team at Computer Service Professionals Inc.This is a senior-level position that requires a strong background in software support and implementation. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring the successful...
-
Computer Software Support Specialist
4 weeks ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeJob Title: Computer Software Support Specialist - BankingComputer Service Professionals, Inc. is seeking a highly skilled Computer Software Support Specialist to join our team in the banking industry. As a key member of our support team, you will be responsible for the installation and support of software products and services nationwide.Key...
-
Computer Software Support Specialist, Banking
1 month ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeJob Title: Computer Software Support Specialist, BankingComputer Service Professionals, Inc. is seeking a highly skilled Computer Software Support Specialist to join our team in the banking industry. As a key member of our support team, you will be responsible for the installation and support of software products and services nationwide.Key...
-
Computer Software Support Specialist, Banking
3 weeks ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeJob Title: Computer Software Support Specialist, BankingComputer Software Support Specialist - Banking (Senior Level) Responsible for the installation and support of software products and services for the banking industry nationwide. Function as a primary customer contact in a help desk environment for product implementation, support, and problem resolution....
-
Senior Banking Software Support Specialist
1 week ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeJob Title: Senior Banking Software Support SpecialistComputer Software Support Specialist - Banking (Senior Level) is responsible for the installation and support of software products and services for the banking industry nationwide. As a primary customer contact in a help desk environment, you will work directly with remote customers on software support...
-
Software Support Specialist
3 weeks ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeJob Title: Software Support SpecialistComputer Service Professionals, Inc. is seeking a highly skilled Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support for our software products and services.Job Responsibilities:Investigate and resolve...
-
Software Support Specialist
1 month ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeJob Title: Software Support SpecialistComputer Service Professionals, Inc. is seeking a highly skilled Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support for our software products and services.Key Responsibilities:Investigate and resolve...
-
Software Support Specialist
3 weeks ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeJob Title: Software Support SpecialistComputer Service Professionals, Inc. is seeking a highly skilled Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support for our software products and services.Key Responsibilities:Provide technical support...
-
Medical Technology Specialist
7 days ago
Kansas City, Missouri, United States VetJobs Full timeJob Title: Medical Technology SpecialistAbout the Role:We are seeking a highly skilled Medical Technology Specialist to join our team at VetJobs. As a Medical Technology Specialist, you will play a critical role in promoting and supporting technology-centric product launches at key customer accounts.Key Responsibilities:* Develop account-specific launch...
Technology Support Specialist
2 months ago
Objective:
The Technology Support Specialist plays a crucial role in delivering comprehensive support services to ensure the optimal setup, performance, and ongoing upkeep of technological devices. This position requires on-site presence and collaboration with clients, faculty, staff, and students to address software and hardware challenges while providing exceptional customer service.
Key Responsibilities:
- Investigate, diagnose, and resolve software and hardware issues affecting device usability and functionality, including but not limited to internal component malfunctions, network connectivity, peripheral devices, software applications, and security configurations.
- Assist in the creation, maintenance, and distribution of intricate software images for various devices, encompassing desktops, laptops, tablets, and mobile devices.
- Employ problem-solving skills to implement temporary and/or permanent solutions for reported or anticipated client issues, aiming to restore client functionality promptly.
- Regularly provide precise and timely updates on documented requests utilizing the service desk ticketing system.
- Install, configure, and update software and hardware components for clients as necessary or requested.
- Deliver technical support and guidance to clients in person, via phone, or through remote software.
- Evaluate and test new technologies and devices for compatibility and usability.
- Document and maintain records of support activities, procedures, and best practices.
Additional Responsibilities:
- Support Services Technologists may be called upon to assist Helpdesk staff to ensure coverage and/or provide additional support as needed.
- Offer supplementary assistance to higher-tiered staff when required.
- Engage in training and professional development opportunities to enhance technical expertise and skills.
- Perform other duties as assigned by the Client Services Manager or the CIO.
Qualifications:
- High school diploma or GED.
- A minimum of one year of prior experience assisting customers, clients, and/or end-users with technology-related issues.
- Basic understanding of computer hardware, software applications, and network troubleshooting.
- Experience in researching, diagnosing, explaining, and resolving technology-related issues.
- Strong communication skills and the ability to collaborate with end users to resolve their IT challenges in person, over the phone, or using remote software.
- Capability to work independently as well as part of a team.
- Aptitude for working under pressure and meeting deadlines.
- Ability to follow instructions and adhere to established policies and procedures.
Preferred Qualifications:
- Bachelor's degree or equivalent coursework, training, or professional development in computer science, computer information systems, networking, or customer relationship management.
- 3-5 years of experience in assisting customers, clients, and/or end-users with technology issues.
- Advanced knowledge of computer hardware, software applications, and network troubleshooting.
- Intermediate knowledge of all supported operating systems, including Windows, Mac OS, Linux, iOS, and Android.
- Proficiency in Mac OS for troubleshooting and support within the campus infrastructure.
- Relevant certifications, licenses, or professional affiliations in IT support, such as CompTIA A+, ITF+, Core 1 and/or Core 2 certification.
Knowledge, Skills, Abilities, and Personal Attributes:
- Awareness of current and emerging technologies and devices.
- Understanding of best practices and standards for IT support and service delivery.
- Familiarity with the University's mission, vision, values, and goals.
- Strong problem-solving, critical thinking, and decision-making skills.
- Effective oral and written communication skills, with an emphasis on the ability to engage with individuals at all technical levels.
- Excellent customer service, interpersonal relations, and teamwork skills.
- Strong time management, organizational, and prioritization skills.
- Proficiency in using various software applications and tools, such as Microsoft Office, Google Workspace, antivirus software, and remote software.
Certifications, Licenses, Registrations:
No certifications required.
Physical Requirements:
- Extended periods of sitting at a desk and working on a computer.
- Ability to lift and carry 25 lbs. or more.
- Light sedentary office work.
This job description is not intended to be an exhaustive list of all responsibilities, duties, or skills required for the position and is subject to review and modification at any time, with or without notice, in accordance with the needs of Lincoln University.
