Technical Services Specialist

3 hours ago


Jefferson City, Missouri, United States Computer Service Professionals Inc Full time
Job Summary

We are seeking a highly skilled Technical Services Engineer to join our team at Computer Service Professionals Inc. in Jefferson City, MO.

Key Responsibilities
  • Analyze, install, and maintain various types of hardware and software, including PC's, Servers, Switches, Firewalls, MS Windows, MS Server, and MS Office products.
  • Provide quality customer service through phone and on-site support opportunities, utilizing excellent communication skills.
  • Ensure the highest level of confidentiality and integrity with regard to customer data.
  • Collaborate with the team to exceed customer needs and CSPI goals.
Requirements
  • Associates degree in Computer Information Technology or Computer Information Systems or related field of study.
  • Four years' experience in a computer service position or an equivalent combination of experience, training, and/or education.
  • Valid driver's license to operate company vehicles.
  • Working knowledge of Network Communications, including LAN, WAN, subnets, DNS, etc.
  • Working knowledge of PC/Server hardware and MS Windows operating systems.
  • Ability to communicate effectively with co-workers and customers via email, phone, or face-to-face.
  • Good technical writing skills to document problems encountered and resolutions in our support knowledgebase.
Benefits
  • Paid vacation
  • Paid holidays
  • Paid sick/personal leave
  • Basic life and long-term disability insurances
  • Medical
  • Dental
  • Vision
  • Voluntary life insurance
  • 401(k) company-match savings plan


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