Technical Services Engineer

4 hours ago


Jefferson City, Missouri, United States Computer Service Professionals Inc Full time
Job Title: Technical Services Engineer

We are seeking a highly skilled Technical Services Engineer to join our team at Computer Service Professionals Inc. in Jefferson City, MO.

Job Summary:

The Technical Services Engineer will be responsible for analyzing, installing, and maintaining various types of hardware and software, including PC's, Servers, Switches, Firewalls, MS Windows, MS Server, and MS Office products. The ideal candidate will have excellent communication skills and be able to provide quality customer service through phone and on-site support opportunities.

Key Responsibilities:
  • Troubleshoot and identify technical issues, then determine, test, and implement possible solutions.
  • Plan and implement network security, including firewalls, Active Directory, file sharing/security, backup, replication, and disaster recovery plans, file and/or drive encryption.
  • Evaluate and/or recommend the purchase of computers, network hardware, peripheral equipment, and software.
  • Perform and/or oversee application software installations and upgrades.
  • Must have a valid driver's license to operate company vehicles.
  • Working knowledge of Network Communications, including LAN, WAN, subnets, DNS, etc.
  • Working knowledge of PC/Server hardware and MS Windows operating systems. Knowledge of Virtual Systems (i.e. VMWare and Hyper-V) would be a plus.
  • Ability to communicate appropriately with co-workers and customers via email, phone, or face-to-face.
  • Must possess good technical writing skills to document problems encountered and resolutions in our support knowledgebase for future reference.
Requirements:

Associates degree in Computer Information Technology or Computer Information Systems or related field of study; four years' experience in a computer service position OR an equivalent combination of experience, training, and/or education.

Benefits:
  • Paid vacation
  • Paid holidays
  • Paid sick/personal leave
  • Basic life and long-term disability insurances
  • Medical
  • Dental
  • Vision
  • Voluntary life insurance
  • 401(k) company-match savings plan


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