Software Support Specialist

8 hours ago


Jefferson City, Missouri, United States Computer Service Professionals Full time
Job Summary

As a Software Support Specialist at Computer Service Professionals, you will be responsible for the installation and support of software products and services for the banking industry nationwide. You will function as a primary customer contact in a help desk environment, providing exceptional support and resolving issues in a timely manner.

Key Responsibilities

• Participate in the help desk team, working directly with remote customers on software support issues.
• Investigate, gather information, and resolve issues for customers, maintaining confidentiality and data security.
• Collaborate with team members from other product groups and 3rd-party vendors for implementations and issue resolution.
• Configure, install, train, and document products and services delivered to customers.
• Demonstrate a working knowledge of Windows desktops and general information technology and networking concepts.
• Update help desk knowledgebase and user documentation as needed.
• Travel to bank sites for installations and training, maintaining a positive and professional attitude towards customers and co-workers.

Requirements

• Associate degree or equivalent combination of experience or training.
• Banking experience preferred but not required.
• Ability to travel on an as needed basis for job duties.

Benefits

Computer Service Professionals offers a comprehensive benefits package, including paid vacation, paid holidays, paid sick/personal leave, basic life and long-term disability insurances, medical, dental, vision, voluntary life insurance, and a 401(k) company-match savings plan.

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