Customer Service Representative

4 days ago


Wisconsin Dells, Wisconsin, United States Kalahari Resorts and Conventions Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a seamless experience for all who interact with our resort.

Key Responsibilities
  • Provide friendly and efficient service to guests via phone, email, and in-person
  • Take, record, and cancel reservations in a timely and accurate manner
  • Maximize revenue and occupancy for Kalahari Resorts through effective communication and problem-solving skills
  • Work collaboratively with other departments to ensure a positive guest experience
  • Meet or exceed performance metrics and goals
Requirements
  • Computer experience and proficiency in software applications
  • Bilingual in Spanish (required)
  • Ability to work in a fast-paced environment with frequent changes and unexpected events
  • Excellent communication and interpersonal skills
  • Ability to remain in a stationary position for extended periods
What We Offer
  • Above-industry average compensation
  • Promotion from within opportunities
  • Mental, Financial, Physical, Work/Life, and Career wellness initiatives
  • Educational opportunities
  • Full and varied benefit package available for full-time associates
  • 401(k) with company match
  • Appreciation days, parties, and retention programs
  • Paid time off and holiday pay
  • Discounts and resort perks


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