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Guest Services Reservations Representative

2 months ago

Wisconsin Dells, Wisconsin, United States Kalahari Resorts and Conventions Full time


Kalahari Resorts Conventions offers an exceptional waterpark resort and conference experience, all conveniently located under one roof. This authentically African-themed destination boasts the largest indoor waterparks in America, along with elegantly appointed guest accommodations, a full-service Spa Kalahari, a vibrant family entertainment center, on-site signature dining options, unique retail outlets, and a cutting-edge convention center.

We invite you to consider our Reservations Agent role. In this position, which includes a base salary plus commission, you will be tasked with delivering friendly and efficient service to all guests while managing, recording, and modifying reservations. Your efforts will play a crucial role in maximizing revenue and occupancy for Kalahari Resorts. Proficiency in computer systems and bilingual skills in Spanish are essential.

Additionally, candidates must possess flexible availability, including the potential for long hours that may encompass evenings, weekends, and holidays. The ability to adapt swiftly to changing circumstances is vital, as is the capacity to maintain a stationary position for a significant portion of the workday.

Company Mission

We are committed to providing products and services that exceed expectations.

Recruiting Vision

We recognize that individuals are the cornerstone of our recruitment process. In alignment with our brand's ethos, we emphasize authenticity, curiosity, honesty, timeliness, and follow-through. Building relationships is paramount to our success, regardless of current openings.

A Sampling of Our Benefits

Our team enjoys a comprehensive and appealing benefits package, which includes:
  • Above-industry average compensation
  • Opportunities for internal promotion
  • Mental, Financial, Physical, Work/Life, and Career wellness initiatives
  • Educational opportunities
  • A full and varied benefits package for full-time associates
  • 401(k) plan with company matching
  • Appreciation days, social events, and retention programs
  • Paid time off and holiday pay
  • Discounts and resort perks
Kalahari Resorts Conventions has received numerous awards and accolades for its commitment to both associates and guests. Recognition includes Forbes America's Best Midsize Employers, Cond Nast Traveler's #1 World's Coolest Indoor Waterparks, and various awards from Smart Meetings and Parents' Magazine.

Kalahari Resorts Conventions is an equal opportunity employer.