Customer Service Specialist
2 weeks ago
About Just A Game Fieldhouse
Justagame Fieldhouse is a leading sports and entertainment complex in Wisconsin Dells, offering a wide range of amenities and services. We specialize in basketball, volleyball, grappling, gymnastics, trade shows, and more. Our sister companies include Justagame Impressions (custom screen printing, embroidery, and wide format printing), Justagame Tickets (digital ticketing platform), and Justagame Live (live streaming monetization).
Job Description
We are seeking a dedicated and customer-focused Customer Service Specialist to join our team. In this role, you will be the primary point of contact for our valued customers, providing exceptional service and support across various channels.
Primary Responsibilities- Collaborate with Account Executives to fulfill customer requests, including product inquiries, quote submissions, artwork approvals, order placement, order tracking, and other needs.
- Handle inbound phone calls and email inquiries from both assigned and general customers.
- Assist walk-in customers with product questions, quote generation, order processing, and pick-up arrangements.
- Identify potential sales opportunities with customers and effectively connect them with our sales representatives.
- Create online team stores to support company initiatives and meet customer requirements.
- Perform other duties as assigned.
- Excellent communication skills, both written and verbal, across phone, email, and in-person interactions.
- Ability to thrive in a fast-paced environment and effectively manage priorities.
- Strong teamwork orientation and ability to collaborate effectively within a small business setting.
- Proficiency with technology and the capacity to learn new systems and processes quickly.
- Prior experience in the apparel industry is a plus.
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