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Customer Service Representative

2 months ago

Wisconsin Dells, Wisconsin, United States Wisconsin Dells, WI Full time

Job Summary:

We are seeking a highly motivated and customer-focused Reservationist to join our team at Chula Vista Resort in Wisconsin Dells, WI. As a Reservationist, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Guest Service: Create a positive first impression for our guests, providing accurate and friendly information about our resort and services.
  • Reservations: Take all reservations in accordance with standard operating procedures and policies, ensuring a smooth and efficient process.
  • Communication: Demonstrate excellent communication skills, both verbally and in writing, to provide clear and concise information to guests and colleagues.
  • Problem-Solving: Display a calm and attentive approach in solving problems and handling difficult situations, ensuring a positive outcome for our guests.
  • Teamwork: Maintain a favorable working relationship with all company associates to foster a positive working environment.

Requirements:

  • Education: High School Diploma required.
  • Experience: No experience necessary, but 1-2 years of experience in a call center or guest service environment is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work effectively with others, and a positive attitude towards job and guests.

Benefits:

  • Competitive Pay: Great starting pay with weekly incentives.
  • Daily Sales Bonuses: Earn daily sales bonuses and rewards.
  • Health Benefits: Variety health benefits.
  • 401K Plan: Participate in our 401K plan.
  • Employee Discounts: Enjoy employee discounts and awards.
  • Friendly Work Environment: Work in a friendly and supportive environment.
  • Potential for Advancement: Opportunities for advancement and career growth.