Customer Experience Representative
2 months ago
About the Role:
The Customer Experience Representative will work closely with our Account Executives and customers to provide a customer experience that exceeds expectations. This role acts as the first point of contact for customers, handling a variety of customer requests for both managed and house accounts.
Key Responsibilities:
- Work with Account Executives to handle all customer requests, including product information, quote requests, artwork, placing orders, and order status inquiries.
- Handle inbound customer requests, assigned and house accounts.
- Assist walk-in customers with product questions, creating quotes or orders, or with pickups.
- Identify opportunities with customers and properly involve sales reps.
- Create online team stores for customers to support company initiatives and customer needs.
- Perform other duties as requested.
Requirements:
- Excellent communication skills via phone, email, and in person.
- Ability to work in a fast-paced environment, adjusting priorities effectively.
- Works well in a small business environment as a team player.
- Understands technology and is able to learn systems and processes quickly.
- Experience with apparel is a plus.
About Just A Game Fieldhouse:
Just A Game Fieldhouse is a leading sports facility in the Midwest, offering 35,000 square feet of gym space and specializing in basketball, volleyball, grappling, gymnastics, and trade show events. We also provide custom screen printing, embroidery, and wide-format print services, as well as digital ticketing and live streaming solutions.
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