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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Caliber Collision Centers. As a key member of our service center, you will be responsible for providing exceptional customer service to internal and external customers, ensuring a seamless and efficient experience.
Key Responsibilities- Greet and Assist Customers: Provide warm and welcoming service to customers, addressing their needs and concerns in a timely and professional manner.
- Monitor Work Volume and Load Levels: Continuously monitor work volume and recommend load level requests to ensure optimal productivity and efficiency.
- Coordinate Rental Car/Tow Services: Collaborate with rental car and tow companies to provide one-stop service to customers, ensuring a hassle-free experience.
- Maintain Insurance Partner Requirements: Develop and maintain a broad knowledge base of insurance partner requirements, ensuring compliance with authorizations, billing, and load level processes.
- Immediate Eligibility for Benefits: Enjoy immediate eligibility for medical, dental, and vision benefits.
- Industry-Comparable Pay: Receive competitive pay, paid weekly, with opportunities for overtime.
- Paid Vacation and Holidays: Begin accruing paid vacation and holidays from day one.
- Career Growth Opportunities: Take advantage of career growth opportunities, with a focus on promoting from within.
- A Career for Life: Gain hands-on experience within a production shop, with opportunities for advancement.
- 1+ Years of Customer-Facing Experience: Possess at least one year of experience in a customer-facing environment.
- Effective Communication Skills: Possess effective verbal and written communication skills.
- Software Navigation: Ability to navigate multiple software systems, including Microsoft Office Suite.
- Adaptability: Work through competing priorities and adapt easily to a fast-paced environment.
- Personable Customer Service: Provide personable, friendly customer service to internal and external customers.
- Collaborative Environment: Ability to work in a collaborative environment.
Caliber Collision Centers has grown to become one of the nation's largest auto collision repair providers, with a full range of automotive services, including collision repair, auto glass repair and replacement, mobile diagnostic scanning and calibration, and fleet services. With a commitment to restoring the rhythm of our customers' lives, we strive to provide exceptional service and support to our customers and teammates alike.
