Service Excellence Manager

2 weeks ago


New York, New York, United States Tigre NY Full time

Tigre NY is on the lookout for a dedicated and skilled Floor Manager to enhance our team. This role is pivotal in our vibrant cocktail and nightlife environment, where expertise in exceptional beverage service is essential.

We seek an individual who embodies genuine hospitality, consistently finds innovative ways to surpass guest expectations, and possesses an acute attention to detail. The ideal candidate will have a passion for their craft, particularly in the realms of nightlife, fine wines, and artisanal cocktails.

Key Responsibilities:

  • Lead and inspire a diverse team, fostering a culture of excellence in service.
  • Implement training programs that enhance staff skills and knowledge.
  • Oversee daily operations, ensuring smooth service and adherence to high standards.
  • Utilize strong organizational skills to manage administrative tasks and operational oversight.

Qualifications:

  • A minimum of 2-3 years of management experience in high-volume dining or cocktail establishments.
  • Proficiency in Microsoft Office Suite, particularly Excel.
  • Understanding of fine dining principles and beverage service protocols.
  • Familiarity with local and state regulations regarding liquor, labor, and health codes.
  • A degree in Hospitality Management, Business, or a related discipline is preferred.
  • Must obtain a Food Handler's certificate within the first month of employment.
  • Ability to analyze and generate daily operational reports effectively.

We appreciate your interest in joining our team at Tigre NY.



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