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Service Excellence Representative
2 months ago
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**Customer Relations Specialist**
**Location: Mt Kisco, NY**
**JOB ID: 7747**
**JOB CATEGORY: Customer Service**
**POSITION TYPE: Regular Full-Time**
**Overview**
We are seeking a dedicated Customer Relations Specialist to enhance our commitment to outstanding customer service, customer loyalty, and the acquisition of new clients. In this role, you will act as a primary liaison for our customers, managing both incoming and outgoing sales and service-related communications. Your responsibilities will include resolving customer issues, identifying their needs, recommending suitable products and services, finalizing sales, and maintaining precise customer records.
**Key Responsibilities**
- Manage a substantial volume of incoming calls while ensuring the highest standards of customer service quality, efficiency, and accuracy.
- Acquire comprehensive knowledge of Suburban Propane's offerings, customer account management, billing procedures, and relevant policies regarding service delivery.
- Employ a proactive sales strategy in every customer interaction to identify additional sales and service opportunities.
- Present a professional, confident, and enthusiastic demeanor to foster trusting relationships with all customers.
- Effectively oversee customer account information, including the establishment of new accounts and the maintenance of related data.
At Suburban Propane, we take pride in supporting our employees by offering competitive compensation with potential incentives and a comprehensive benefits package. This includes medical, dental, vision, disability, life insurance, HSA and FSAs, paid time off, tuition assistance, online learning opportunities, training, and a 401(k) plan with company matching and immediate vesting.
**Qualifications**
- A minimum of 3 years of experience in a customer service capacity.
- High School diploma or GED preferred.
- Proficient computer skills, including Microsoft Office, data entry, and the ability to generate and analyze reports.
- Capability to manage multiple tasks and prioritize responsibilities within a team setting.
**Note:** As part of our pre-employment hiring process, background checks and drug screenings will be conducted.
Suburban Propane Partners, L.P. is a nationwide marketer and distributor of a diverse range of products designed to meet our customers' energy needs, specializing in heating oil and refined fuels, as well as the marketing of propane, natural gas, and electricity in deregulated markets. With a workforce of over 3,000 employees, we operate in 41 states, providing prompt and reliable service to over one million residential, commercial, industrial, and agricultural customers.
*All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.*
