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Service Excellence Representative
2 months ago
Customer Service Representative
Location: West Henrietta, New York
Overview
Advance Your Career with a Leading Organization
Fort Dearborn Company stands as a premier provider in the label and packaging industry, following its merger with Multi-Color Corporation. This new entity is dedicated to maintaining a legacy of excellence and innovation for over a century.
The Customer Service Team is committed to delivering a World-Class Service experience by ensuring clear, precise, and timely communication regarding customer orders and shipments. This role requires a deep understanding of our clients and the products we offer, achieved through analytical skills, familiarity with business systems, and outstanding communication abilities.
Key Responsibilities:
- Deliver exceptional customer service consistently.
- Take ownership of customer inquiries by providing accurate and timely information regarding their orders.
- Oversee the customer order process from entry to shipment, ensuring effective communication with both internal and external stakeholders.
- Investigate customer concerns to uncover underlying needs beyond initial requests.
- Communicate effectively and act promptly to exceed customer expectations, ensuring they have access to necessary information and support.
- Commit to enhancing knowledge of Fort Dearborn's products, services, and solutions.
Collaboration:
Work cooperatively across various departments and teams within the organization to achieve collective goals. Demonstrate teamwork by assisting colleagues as needed and showing appreciation for diverse perspectives.
Performance Metrics:
- Accuracy of order entries and releases.
- Volume of orders processed.
- Timeliness of order fulfillment.
Qualifications:
A four-year degree or two to four years of relevant experience and/or training, or a combination of education and experience.
Proficiency in Business Operating Systems, as well as Internet software, Microsoft Word, and Excel.
Additional Information:
Fort Dearborn offers a competitive salary and a comprehensive benefits package, including medical, dental, vision, disability, life insurance, and 401(k) plans.
Applicants may occasionally need to bend, stoop, lift, or move items weighing up to 35 pounds.
Fort Dearborn Company is an equal opportunity employer and encourages applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.
