Front Desk Hospitality Representative

3 weeks ago


Santa Monica, California, United States Crescent Hotels & Resorts Full time


We are a team of hospitality professionals at Crescent Hotels & Resorts, deeply connected to and proud of the exceptional experiences we provide for our guests.

We understand what it takes to be a part of something great and will encourage you to bring your true self to work every day.

We celebrate our Associates and cheer them on as they shine bright in their career journey.

We work hard to create and deliver on what YOU need, whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer'.

We are committed to providing you with:
Competitive wages of $21.96/hr, an exceptional benefit plan for eligible associates & their family members, 401K matching program for eligible associates, flexible scheduling to allow you to focus on what is important to you, and discounts with our Crescent managed properties in North America for you & your family members.


As a Front Desk Hospitality Representative, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

You will greet guests and complete the registration process to include, but not limited to: inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.



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