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Front Desk Representative

1 month ago

Santa Monica, California, United States Sand & Sea Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Sand & Sea. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:

  • Provide warm and welcoming greetings to guests, ensuring a positive first impression of our hotel.
  • Process guest check-ins and check-outs efficiently, accurately, and with a smile.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Use up-selling techniques to promote hotel services and facilities, maximizing room occupancy.
  • Maintain a professional working relationship with managers, employees, and other departments.
  • Ensure compliance with Shore Hotel policies and house rules, promoting a culture of excellence and customer satisfaction.

Requirements:

  • At least 1 year of progressive experience in a Guest Services role.
  • Hotel experience is preferred.
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Ability to work in a fast-paced environment, delivering effective results and meeting tight deadlines.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you