Client Solutions Specialist

6 days ago


Raleigh, North Carolina, United States Vasquez Law Firm,PLLC Full time
Job Description

About the Role

We are seeking a highly skilled and motivated Client Solutions Specialist to join our team at Vasquez Law Firm, PLLC. As a key member of our sales team, you will be responsible for conducting sales conversations to identify potential clients' needs and selling our solutions to meet those needs.

Key Responsibilities

  • Conduct sales conversations to identify problems and sell solutions
  • Oversee the client onboarding process to ensure a smooth transition to our legal team
  • Follow up with potential new clients to help them come to a decision about moving forward
  • Track and report metrics relating to marketing sales conversion data
  • Maintain records and enter critical data into our firm's systems

Requirements

  • MUST BE BILINGUAL - INTERNATIONAL ROLE
  • Understand how to build a relationship with a person and the ability to interact with different types of personalities
  • Show empathy to potential clients and put them at ease during a difficult time
  • Know how to close a sale by creating urgency and promoting value
  • Demonstrate exceptional communication skills, both over the phone and in writing
  • Think on their toes and not get discouraged when things don't go as planned
  • Treat every interaction with the same care and compassion
  • Follow instructions and understand the importance of policies and procedures
  • Be a team player that consistently acts with respect and integrity
  • Be tech savvy (we use law firm systems and cloud-based software)

About Our Firm

Vasquez Law Firm, PLLC is a rapidly growing immigration firm in North Carolina, dedicated to providing exceptional legal services to immigrants and their families. With over 35 years of combined legal experience, we know what is at stake and how to get results in a wide range of practice areas.

We are committed to helping our clients navigate the complex legal aspects of immigration, criminal defense, personal injury, and workers' compensation issues in their own language, connecting them with resources to improve their lives far beyond their court cases.

What We Offer

  • A competitive hourly rate of $20 - $22
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development


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