Customer Service Coordinator
1 week ago
The Salvation Army Austin is seeking a dedicated individual to join our team as a Front Desk Associate. This role is pivotal in delivering outstanding customer service and ensuring a welcoming environment for all visitors.
Key Responsibilities:
- Provide exceptional service at the front desk, creating a warm and inviting atmosphere for clients and guests.
- Manage incoming calls professionally, directing them to the appropriate personnel and responding to inquiries with accurate information.
- Maintain security protocols by logging the entry and exit of clients, employees, and visitors.
- Monitor the premises through the security camera system, reporting any suspicious activities promptly.
- Perform clerical tasks, including filing and typing, to support the operational needs of the organization.
- Communicate program eligibility and referral information clearly to clients and community partners.
- Handle inquiries and complaints with professionalism, ensuring concerns are addressed in alignment with our mission.
Qualifications:
Applicants should possess a High School Diploma or GED. An Associate degree in Business, Public Relations, Communications, or a related field is preferred. Candidates should have at least two years of experience in a fast-paced environment managing a telephone switchboard or an equivalent combination of training and experience.
Physical Requirements:
Successful candidates must be able to meet attendance requirements, communicate effectively in English, and perform basic mathematical computations. The role is primarily office-based, with duties performed while seated, though occasional standing or walking may be required.
Employee Benefits:
We offer a comprehensive benefits package that includes health, dental, and vision insurance, paid time off, a retirement plan, life insurance, and more. Join us in our mission to make a positive impact in the community while enjoying a fulfilling career.
Our Values:
At The Salvation Army, we uphold values of uplifting service, bravery, and trustworthiness in all our endeavors. We are committed to providing a workplace that reflects our mission and supports our employees in their professional growth.
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