Customer Service Ambassador

5 days ago


Richmond, Virginia, United States Answering Service of Richmond, Inc. Full time
Job Overview

We are seeking a highly motivated and enthusiastic customer service professional to join our team at Answering Service of Richmond, Inc. as a Customer Service Representative. This is a unique opportunity to provide exceptional customer experiences and work in a fast-paced, dynamic environment.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Utilize customer service scripts and escalate complex issues to supervisors as needed.
  • Manage customer accounts and update information as necessary.
  • Ensure customer satisfaction through thorough follow-up and resolution of complaints.
Requirements
  • Previous experience in a customer-facing role, preferably in a service-oriented industry.
  • Excellent communication, listening, and problem-solving skills.
  • Availability to work a variety of shifts, including nights and weekends.
About Our Company

Answering Service of Richmond, Inc. is a small, family-owned business dedicated to providing exceptional customer service and support to our clients.



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