Customer Service Representative

2 days ago

Richmond, Virginia, United States Trutech Full time

Job Summary

We are seeking a highly skilled and customer-focused Regional Customer Relations Specialist to join our team at Trutech. As a key member of our customer service team, you will be responsible for providing exceptional service to our existing customers, resolving their needs and concerns in a single call, and ensuring their satisfaction.

Key Responsibilities

  • Answer incoming calls from existing customers and track open issues to inform them of plan/resolution status, update when needed, and follow-up with customers to ensure resolution satisfaction.
  • Be able to speak knowledgeably to a customer's concern or issue and provide solutions.
  • Be proficient in using our current CRM (Servsuite) to document issues and research required information using accessible resources.
  • Identify escalating priority issues and report them up the proper chain of command, and perform a follow-up call with customers to ensure resolution of the issue.
  • Maintain/exceed productivity goals and performance measures set by the Region.
  • Conduct outbound contact calls for customers who have newly completed jobs, and 0-7-day AR to ensure customer satisfaction.
  • Make out-going calls as needed to customers and team regarding special circumstances, including weather, schedule changes, and other unusual events.
  • Assist customers as needed in making payments or setting up auto-billing.
  • Assist RSM/RM/DM in summarizing trends, remaining open issues, reoccurring issues in districts and regions.
  • Follow-up with L360/Podium customers to initiate a plan of action with at-risk customers.

Requirements

  • One-year experience in a call center/customer service environment, or equivalent field experience in Wildlife/Pest Control.
  • Knowledge of customer service principles and practices.
  • Good data entry and verbal skills; type 45 wpm or more.
  • Proficient in relevant computer applications.

Preferred Skills

  • Ability to de-escalate an upset customer.
  • Must be able to work overtime during the company's peak season.
  • Must have the ability to be flexible in scheduling.
  • Attention to detail.
  • Teamwork.
  • Problem Analysis and Resourcefulness.
  • Professionalism.
  • Adaptability.
  • Able to react effectively and calmly in a stressful situation.
  • Excellent organizational skills.
  • Able to coordinate activities with multiple parties and levels of leadership.

Benefits

  • Competitive earning potential.
  • Matching 401(k).
  • Medical, dental, and vision.
  • STD, LTD, and life insurance.
  • PTO.
  • Paid training.
  • Company perks.

Qualifications

  • High School/GED or better.
  • 1 year: Customer Service.

  • Customer Service Representative

    7 days ago

    Richmond, Virginia, United States Sudden Service, Inc. Full time

    About the Role:The Service Coordinator will play a critical role in ensuring the smooth operation of our service center. This individual will be responsible for coordinating service responsibilities with service technicians and parts personnel, ensuring that all necessary maintenance is completed in a timely and efficient manner.Key Responsibilities:Work...

  • Customer Service Representative

    1 week ago

    Richmond, Virginia, United States LHH Full time

    Customer Service and Sales RepresentativeLHH is seeking a highly skilled and customer-focused Customer Service and Sales Representative to join our team.Temporary position through the end of the yearHourly pay: $17/hourOn-site daily in a dynamic and supportive work environmentAs a Customer Service and Sales Representative, you will be responsible for...

  • Customer Service Representative

    2 days ago

    Richmond, Virginia, United States The Judge Group Full time

    About The Judge GroupWe are a leading staffing and recruitment agency specializing in placing top talent in various industries.Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional...

  • Customer Service Representative

    5 days ago

    Richmond, Virginia, United States McKesson Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our Medical-Surgical team at McKesson. As a key member of our virtual team, you will provide exceptional customer service to our customers and sales representatives, ensuring a world-class experience.Key ResponsibilitiesManage special projects related to...

  • Customer Service Representative

    5 days ago

    Richmond, Virginia, United States jobs4dad Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our clients and customers receive a seamless and personalized experience.Key ResponsibilitiesPrepare and serve...

  • Customer Service Representative

    2 days ago

    Richmond, Virginia, United States Richelieu Hardware Full time

    **About Richelieu Hardware**We are a leading distributor, importer, and manufacturer of specialty hardware and complementary products for various industries. Our extensive customer base includes cabinetmakers, furniture and kitchen manufacturers, residential and commercial woodworkers, kitchen and bath dealers, contractors, designers, architects, and...

  • Customer Service Representative

    16 hours ago

    Richmond, Virginia, United States T-Mobile US, Inc. Full time

    About T-Mobile US, Inc.We are a leading wireless communications provider in the United States, committed to delivering exceptional customer experiences and innovative solutions.Our Total Rewards PackageWe invest in our employees' growth and well-being, offering a competitive base salary and compensation package, as well as opportunities for professional...

  • Customer Service Representative

    2 weeks ago

    Richmond, Virginia, United States The Dog Stop Richmond (TDS-0037) Full time

    Job DescriptionThe Dog Stop Richmond (TDS-0037) is seeking a highly skilled and compassionate Customer Service Representative to join our team as a Retail Front Desk Associate.Key Responsibilities:Provide exceptional customer service to guests entering and leaving The Dog Stop, ensuring a positive and welcoming experience.Oversee all canine and employee...

  • Customer Service Representative

    5 days ago

    Richmond, Virginia, United States Texas Department of Aging & Disability Services Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Texas Department of Aging & Disability Services. As a key member of our support staff, you will be responsible for providing exceptional customer service to our clients, their families, and staff.Key Responsibilities:Answer and transfer...

  • Customer Service Representative

    9 hours ago

    Richmond, Virginia, United States Quality Talent Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Quality Talent Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a prompt and professional manner.Key ResponsibilitiesProvide...

  • Customer Service Representative

    1 week ago

    Richmond, Virginia, United States The Dog Stop Richmond (TDS-0037) Full time

    Job DescriptionThe Dog Stop Richmond (TDS-0037) is seeking a highly skilled and compassionate Customer Service Representative to join our team as a Retail Front Desk Associate.Key Responsibilities:Provide exceptional customer service to guests entering and leaving The Dog Stop, ensuring a positive and welcoming experience.Oversee all canine and employee...

  • Customer Service Representative

    6 days ago

    Richmond, Virginia, United States Schnitzer Steel Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Schnitzer Steel. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, promoting sales, and maintaining a positive and professional work environment.Key Responsibilities:Provide...

  • Customer Service Representative

    3 days ago

    Richmond, Virginia, United States Schnitzer Steel Full time

    Job Summary:Schnitzer Steel is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, promoting sales, and maintaining a positive and respectful store environment.Key Responsibilities:Provide best-in-class...

  • Customer Service Representative

    7 hours ago

    Richmond, Virginia, United States VIOCF Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at VIOCF. As a key member of our service center, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our facilities.Key ResponsibilitiesCustomer Service: Act as a trusted adviser to our...

  • Customer Service Representative

    4 days ago

    Richmond, Virginia, United States T-Mobile US, Inc. Full time

    About T-Mobile US, Inc.We are a leading wireless communications provider in the United States, committed to delivering exceptional customer experiences and innovative solutions.Our Total Rewards PackageWe invest in our employees' growth and well-being, offering a competitive base salary, comprehensive benefits, and opportunities for professional...

  • Customer Service Representative

    8 hours ago

    Richmond, Virginia, United States Michael and Son Services Full time

    About UsMichael and Son Services, Inc. is a leading provider of electrical, plumbing, HVAC, and restoration services. As a family-owned and multi-state operated business, we value our employees and strive to provide an excellent work environment.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate...

  • Customer Service Representative

    4 days ago

    Richmond, Virginia, United States BJ's Wholesale Club Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at BJ's Wholesale Club. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    5 days ago

    Richmond, Virginia, United States Woodfin Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service to each and every guest, ensuring a positive and memorable experience.Key Responsibilities:Serving and greeting all customers...

  • Customer Service Representative

    5 days ago

    Richmond, Virginia, United States PHFE WIC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at PHFE WIC. As a key member of our Immunization Branch, you will play a critical role in protecting the population against vaccine-preventable diseases through the California COVID-19 Vaccination Programs Call Center.Key ResponsibilitiesProvide...

  • Customer Service Ambassador

    6 days ago

    Richmond, Virginia, United States Answering Service of Richmond, Inc. Full time

    Job OverviewWe are seeking a highly motivated and enthusiastic customer service professional to join our team at Answering Service of Richmond, Inc. as a Customer Service Representative. This is a unique opportunity to provide exceptional customer experiences and work in a fast-paced, dynamic environment.Key ResponsibilitiesRespond to customer inquiries and...