Service Scheduling Representative

2 weeks ago


Plainview, New York, United States RD APPLIANCE SERVICE, CORP. Full time
Job Overview

We are seeking a dedicated Customer Service Scheduler Dispatcher to join our team at RD Appliance Service, Corp. As a vital member of our organization, you will be the first point of contact for our clients, ensuring that all interactions reflect our core values of Honesty, Integrity, Professionalism, Technical Expertise, and Mutual Respect.

Key Responsibilities:
  • Manage incoming calls and respond to customer inquiries.
  • Input new customer information into our systems.
  • Schedule and coordinate service appointments efficiently.
  • Address customer concerns and provide timely solutions.
  • Inform clients about our services and offerings.
  • Troubleshoot issues and ensure customer satisfaction.
  • Maintain accurate records of customer interactions.
  • Develop a comprehensive understanding of our products and services.
  • Assist technicians with scheduling and routing queries.
  • Process payments and manage purchase orders.
Required Skills:
  • Exceptional phone etiquette and communication skills.
  • Ability to prioritize tasks and manage multiple responsibilities.
  • Professional demeanor with a positive attitude.
  • Strong attention to detail and organizational skills.
  • Proficient in computer usage and software applications.
Preferred Qualifications:
  • Experience in scheduling and dispatching service calls.
  • Familiarity with Service Titan software.
  • Knowledge of the geographical area.
  • Understanding of appliance repair services.
  • General knowledge of home appliances.
Benefits:
  • Paid vacation, sick leave, and personal time.
  • Ten paid holidays throughout the year.
  • 401(k) retirement plan.
Work Schedule:
  • Monday to Friday.
  • Standard working hours.


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