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Client Relations Coordinator

2 months ago

Plainview, New York, United States RD APPLIANCE SERVICE, CORP. Full time

Company Overview:
RD Appliance Service, Corp. is a family-owned enterprise dedicated to serving the Long Island community since 1963. We pride ourselves on our commitment to excellence and professionalism in the appliance service industry.

Position Summary:
We are in search of a Customer Service Administrator to join our dynamic team. As a vital member of our organization, you will embody our core values of Honesty, Integrity, Professionalism, Technical Expertise, and Mutual Respect. Your role will be crucial in ensuring that our customers receive the highest quality service.

Key Responsibilities:
- Answer incoming calls and provide assistance to customers.
- Monitor and respond to daily emails.
- Input new customer information into our system.
- Schedule service appointments efficiently.
- Address customer inquiries and resolve concerns.
- Offer detailed information about our services.
- Troubleshoot issues and provide solutions.
- Maintain accurate customer records based on interactions.
- Develop a comprehensive knowledge base of our products and services.
- Assist technicians with scheduling and routing inquiries.
- Process credit card transactions.
- Accept and check in parts deliveries.

Required Qualifications:
- Professional phone etiquette.
- Strong prioritization and multitasking abilities.
- Positive and professional demeanor.
- Attention to detail.
- Excellent written and verbal communication skills.
- Strong organizational skills.
- Proficient computer skills.

Desired Qualifications:
- Experience in scheduling and routing service calls.
- Familiarity with the geographical area of Long Island and NYC.
- Knowledge of appliance repair services.
- General understanding of home appliances.

Benefits:
- 401(k) matching.
- Performance-based bonuses.
- Company events and gatherings.
- Competitive salary package.
- Paid time off including vacation, sick, and personal days.
- Ten paid holidays.

Work Schedule:
Monday to Friday, from 8 AM to 4:30 PM.

This position is offered by an independently owned and operated business. All hiring decisions will be made by the management of the company.