Service Coordinator

7 days ago

West Fargo, North Dakota, United States Riekes Equipment Company Full time
Job Summary

Riekes Equipment, a leading provider of material handling and warehouse solutions, is seeking a highly skilled Service Dispatcher to coordinate field service operations. This role requires a detail-oriented and service-focused individual who can effectively manage multiple tasks and responsibilities.

Key Responsibilities
  • Receive and log customer service requests, ensuring accurate capture of relevant details.
  • Assign and schedule technicians to service calls based on skill set, location, and availability, optimizing for efficiency and response time.
  • Coordinate with technicians to provide job details, special instructions, and customer information.
  • Monitor service call progress in real-time, adjusting assignments as needed to address delays or emergencies.
  • Process and close out completed service calls, collecting feedback from technicians and customers.
  • Manage inventory of parts and equipment required for service calls, coordinating with suppliers for timely availability.
  • Handle rescheduling of service calls due to technician unavailability, customer requests, or unforeseen circumstances.
  • Prepare and distribute dispatch reports, analyzing trends to recommend improvements in service delivery.
Requirements
  • Knowledge of office administrator responsibilities, systems, and procedures.
  • Working knowledge of Microsoft Office applications.
  • Outstanding customer service skills.
  • Ability to multi-task while prioritizing tasks and responsibilities.
  • Strong attention to detail.
  • Driven to meet and exceed monthly budgets.
  • Excellent written and verbal communication skills.
  • High school diploma or equivalent required.
  • At least one year of related dispatching experience preferred.

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