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Care Services Coordinator

2 months ago


Fargo, North Dakota, United States Arkos Health Full time
About the Role

We are seeking a highly skilled Care Services Coordinator to join our team at Arkos Health. As a Care Services Coordinator, you will play a critical role in facilitating care for patients by coordinating and scheduling with our field providers.

Key Responsibilities
  • Provide phone support to transitional/post-acute teams through inbound/outbound call management of patient needs
  • Explain services and obtain verbal consent from patients for transitional/post-acute team and clinical services
  • Coordinate and manage schedules for transitional/post-acute and clinical services teams in accordance with contracted agreements
  • Initiate timely patient contact, obtain required documentation, and scheduling for the department
  • Act as a liaison with referral sources, transitional/post-acute team, clinical services, and health plans for coordination of orders, supplies, appointments, and medical records
  • Upload orders, field documents, and requested records to patient charts for clinical services team
Requirements
  • High school diploma or GED required
  • Some college or medical certification preferred
  • Previous customer service knowledge preferred
  • MA/CNA preferred but not required
  • Healthcare experience preferred
  • Knowledge of medications, medical terminology, and patient care preferred
  • Bilingual is a huge plus
What We Offer
  • Employer-paid Medical, Dental, and Vision premiums
  • Employer-paid Short-Term Disability and Life Insurance premiums
  • Employer matching 401(k)
  • 15 days annual combined sick/vacation and 9 days of holiday during your first year
  • Your Birthday off
Arkos Health EEO Statement

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.