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Customer Service Representative

2 months ago

Fargo, North Dakota, United States Thrifty White Pharmacy Full time
Job Summary

Thrifty White Pharmacy is seeking a highly skilled and customer-focused individual to join our team as a Customer Care Clerk. This role is responsible for providing exceptional customer service, supporting company programs, and maintaining patient confidentiality.

Key Responsibilities
  • Customer Service: Provide excellent customer service to patients by building loyalty and repeat business.
  • Program Support: Champion Thrifty White programs, such as Ready Refill, Medication Synchronization, and HealthyPackRx, and assist with enrolling patients.
  • Technology and Data: Learn and implement new and changing technologies, and prepare and organize data to support programs and processes.
  • Confidentiality and Compliance: Maintain confidentiality of all patient PHI, following HIPAA guidelines and TWP policies.
  • Special Projects: Assist with special projects as needed, as requested by coordinators and leadership.
Requirements
  • Customer Service Skills: Possess excellent customer service skills, attention to detail, and efficiency.
  • Education and Age: Be at least 18 years of age and have a high school diploma or GED equivalent.
  • Availability: Be open to working nights, weekends, and holidays due to changing business needs.
Benefits
  • Competitive Wages: Receive competitive wages.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, vision, life, 401(k), Employee Stock Ownership Plan, paid holidays, and vacations.
  • Store Discount: Receive a store discount for you and your family.