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Customer Service Representative

2 months ago

Fargo, North Dakota, United States Integreon Full time
Job Title: Workflow Coordinator (Customer Service experience)

Job Summary:

We are seeking a highly skilled Workflow Coordinator to join our team at Integreon. As a Workflow Coordinator, you will be responsible for managing and clarifying PowerPoint projects by communicating between clients and our production associates.

Key Responsibilities:

  • Monitor client email inboxes for incoming projects and set up projects in a workflow management tool.
  • Answer phones and respond to client email utilizing professional and concise communication.
  • Manage and prioritize projects to meet deadlines.
  • Assist other associates with questions and troubleshooting projects.
  • Hand-off or receive projects from other Workflow Coordinators.
  • Review work to ensure quality and process standards and customer expectations have all been met.
  • Check work schedules to ensure all associates have arrived for their shifts or departed according to the hours scheduled.
  • Notify management about any need for additional resources or other assistance based on current project workload.
  • Re-assign project workload as needed.
  • Alert management or lead associate regarding any project quality problems.
  • Update management and team on project status throughout work schedule.
  • Assist with project production as needed.

Requirements:

  • 2 years in Microsoft Office.
  • 3 years Customer Service experience.

Benefits:

  • Health, vision, dental, 401k, PTO and tuition discount.

Education:

  • High School Diploma or Equivalent.

Reports To:

  • Operations Lead.

Wage:

  • $15/hour.

Shift Time:

  • 07:00 am - 03:00 pm CST.
  • 09:00 am - 05:00 pm CST.
  • 03:00 pm - 11:00 pm CST.

About Integreon:

Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient.