Box Office Associate

1 day ago


El Cajon, California, United States Live Nation Entertainment Full time
About the Role

We are seeking a highly motivated and customer-focused Box Office Representative to join our team at Live Nation Entertainment. As a key member of our events team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience at our live events.

Key Responsibilities
  • Sell and collect admission tickets and passes from patrons at events.
  • Check guests into VIP lounge and upsell guests into lounge on show days.
  • Provide excellent customer service and ensure guest satisfaction in VIP lounge.
  • Be a resource to guests on information about the theater and seating.
  • Maintain tidiness of Lounge and box office.
  • Greet guests attending events who come to the box office.
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
  • Provide accommodations for guests with special needs both prior to and day of show.
  • Inform guests of the layout of the venue and be prepared to direct them to the restrooms, concession stands and designated seats/sections.
  • Know how to identify a fake ticket or credential and educate the guest on where to buy authentic tickets.
  • Settle seating disputes or help solve other guest concerns.
  • Show CARE by participating in the venue's sustainability program.
  • Maintain order, ensure adherence to safety rules, and share any safety concerns with management.
  • Guide guests to closest exits or provide other instructions or assistance in case of emergency.
Requirements
  • High School Diploma or equivalent.
  • Excellent customer service skills.
  • Cash handling experience preferred.
  • Familiar with Microsoft Office Suite.
  • Attention to detail, quality and accuracy.
  • Strong relationship building and communication skills.
  • Ability to work independently.
  • Excellent verbal and written communication skills.
About Us

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We are passionate and committed to our people and strive to create a workplace that is inclusive and supportive. We offer a range of benefits and perks, including free concert tickets, dog-friendly offices, and progressive benefits like student loan reimbursement and adoption/fertility support.

Equal Employment Opportunity

We are an equal employment opportunity employer and welcome applications from people of all backgrounds. We are committed to diversity and inclusion and strive to create a workplace that is welcoming and inclusive for all.



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