Customer Care Representative

2 weeks ago

Austin, Texas, United States Prose Staging Full time

Customer Service Associate

at Prose

Commitment to Safety

At Prose, the health and safety of our customers and employees is our top priority. All employees are required to receive the COVID-19 vaccination unless a valid exemption is provided.

Prose is dedicated to creating personalized hair care solutions that cater to diverse hair types and preferences. Our products are tailored based on individual consultations, utilizing a proprietary algorithm and natural ingredients to deliver exceptional results.

We are seeking Customer Service Associates to join our dynamic team. This role offers the chance to be part of a rapidly growing company that values creativity and collaboration in transforming the hair care shopping experience. We aim to foster a diverse and inclusive workplace, welcoming talented individuals who approach challenges with enthusiasm and a positive attitude.

Key Responsibilities:

  • Engage with customers through various platforms, ensuring a personalized and high-quality service experience.
  • Develop in-depth knowledge of our products, ingredients, and customer needs.
  • Resolve customer inquiries efficiently while maintaining productivity and quality standards.
  • Collaborate with team members to relay customer feedback and enhance service delivery.
  • Innovate and propose improvements to the customer experience and internal processes.
  • Contribute to a supportive and energetic team environment.

Ideal Candidate Profile:

  • Genuine passion for customer service and our mission.
  • Experience in customer-facing roles with a focus on relationship building.
  • Able to adapt quickly in a fast-paced and evolving environment.
  • Strong analytical and problem-solving skills, capable of working independently.
  • Detail-oriented with excellent communication abilities.
  • Ability to manage multiple tasks effectively.
  • A collaborative team player with a proactive and positive mindset.
  • Willingness to work flexible hours, including weekends and holidays.
  • Fluency in Spanish is a plus.

Our Values:

At Prose, we embrace values that foster inclusivity, collaboration, and innovation. We believe in the power of diverse perspectives and open communication to drive our success. Our commitment to sustainability and community well-being is at the heart of our operations.

Benefits:

We offer a competitive compensation package, flexible PTO, comprehensive health care options, and a wellness allowance, among other benefits, to support our employees' well-being.

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