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Customer Experience Representative
2 months ago
**About Wondercide**
We are a fast-growing, innovative company producing safe and effective plant-based pest protection for pets, people, homes, and yards.
We are seeking an experienced, dedicated customer experience representative to join our team.
This is a small business with plenty of opportunities for impact and growth. We are looking for someone who can take the team to the next level.
**Responsibilities:**
* Provide exceptional customer service and support to customers through various channels.
* Support the growth, operations, and accounting teams with a variety of tasks.
* Manage tasks and projects to help the department become more efficient and impactful.
* Support customer, brand, and company events.
* Support daily and weekly reporting on important customer-focused metrics.
* Support social moderation as needed.
**Requirements:**
* Excellent communication skills.
* Comfortable with technology and learning to use new tools.
* Obsessed with providing a positive customer experience.
* Knowledgeable of correct grammar and spelling.
* Ability to make customers feel heard and cared for.
* Multitasking and adaptability.
* Passion for our mission.
**Benefits:**
* Competitive pay and benefits.
* Performance bonus program.
* Company-wide Thankful Thursdays and Fun Fridays.
* Fun swag and free Wondercide.
* Three weeks of vacation days available.
* Paid holiday and sick leave.
