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Financial Services Customer Care Representative

2 months ago

Austin, Texas, United States Diversified Sourcing Solutions Full time
Position Overview

Diversified Sourcing Solutions is seeking qualified individuals to join our team as Financial Services Customer Care Representatives. This role is essential in providing exceptional support to our clients in the financial sector.

Job Type: Full-Time, On-Site

Working Hours: Availability required Monday to Saturday, 8 AM to 8 PM

Compensation: Starting pay at $16 per hour

Key Responsibilities
  • Delivering prompt and effective assistance to customers regarding their financial accounts and cards.
  • Handling incoming calls and proactively reaching out to customers to address their inquiries.
  • Managing customer requests through email and various ticketing platforms.
  • Providing support for escalated issues from executives.
  • Participating in testing of new system updates and offering constructive feedback.
Required Qualifications
  • Previous experience in a call center or customer service environment.
  • Familiarity with the financial industry is advantageous, though not mandatory.
  • Excellent de-escalation abilities.
  • Proactive in seeking solutions and providing insights during challenging interactions.
  • Exhibiting a positive demeanor and a collaborative spirit in team settings.
  • Ability to work autonomously while recognizing when to escalate issues appropriately.
Company Overview

Diversified Sourcing Solutions is dedicated to connecting talented individuals with reputable companies, ensuring a mutually beneficial relationship for both employees and employers.