Front Desk Associate

4 days ago


Lansing, Michigan, United States Concord Hospitality Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Concord Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Guest Service: Assist guests efficiently, courteously, and professionally at all times, maintaining a high level of service and hospitality.
  • Communication: Promptly and effectively deal with guest concerns or issues, ensuring all are met to satisfaction in a timely manner.
  • Administrative Tasks: Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
  • Knowledge and Communication: Be knowledgeable of the hotel brand and various programs, and communicate effectively with various departments and management on guest comments and concerns.
  • Teamwork: Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance, and have full knowledge of hotel safety and emergency procedures.
Why Work with Us?

At Concord Hospitality, we value our associates and strive to create a positive and supportive work environment. Our company culture is built on five core values: Quality, Integrity, Community, Profitability, and Fun. We offer a comprehensive benefit package, including medical, dental, and vision plans, life insurance, and 401K options, as well as training and development opportunities.

We are an equal opportunity employer and maintain a drug-free workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



  • Lansing, Michigan, United States Concord Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Concord Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Guest Service: Assist guests efficiently,...


  • Lansing, Michigan, United States Concord Hospitality Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Representative to join our team at Concord Hospitality. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience.Key ResponsibilitiesAssist guests efficiently,...

  • Front Desk Manager

    2 days ago


    Lansing, Michigan, United States Concord Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Concord Hospitality. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, leading a team of front desk staff, and ensuring that all hotel operations run smoothly.Key ResponsibilitiesCustomer Service: Provide the...


  • Lansing, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key Responsibilities:Register guests and process check-ins and check-outs in a friendly...


  • Lansing, Michigan, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Part Time Weekend Sales Associate to join our team at Planet Fitness. As a Sales Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a positive and memorable experience.Key Responsibilities:Customer Service:...


  • Lansing, Michigan, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Part Time Weekend Sales Associate to join our team at Planet Fitness. As a Sales Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key ResponsibilitiesCustomer Service: Greet members, prospective members, and guests,...

  • Night Auditor

    2 months ago


    Lansing, Michigan, United States Courtyard by Marriott Lansing Downtown Full time

    Now Hiring: Night Auditor Shifts are 11pm - 7amWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open each front desk role is as important as the others. Associates working the front desk are the key to the overall...


  • Lansing, Michigan, United States FunFlatables Full time

    Respibilities include, but are not limited to: Greeting and checking-in customers. Managing and serving concession. Managing inbound and outbound phone calls and emails. Completing shift and bank deposits. Booking, managing and hosting parties, field trips, fundraisers and misc. events. Monitoring play areas to ensure customers are following safety rules...


  • East Lansing, Michigan, United States Michigan State University Full time

    Position OverviewJob Title Front Desk AssociateRole SummaryAs a Front Desk Associate, you will be responsible for mastering various front office roles at the Kellogg Hotel & Conference Center. Your duties will include:Managing telephone communicationsHandling reservations and front desk operationsDelivering exceptional customer service to a diverse...


  • East Lansing, Michigan, United States Michigan State University Full time

    Position OverviewJob Title Front Desk AssociateRole SummaryAs a Front Desk Associate, you will be trained to excel in various front office roles at Michigan State University. Your responsibilities will include:Managing telephone communicationsHandling reservations and front desk operationsDelivering exceptional customer service to diverse guestsEngaging...


  • East Lansing, Michigan, United States Michigan State University Full time

    Position OverviewJob Title Front Desk AssociateRole SummaryAs a Front Desk Associate, you will be trained to excel in various front office roles at Michigan State University. Your responsibilities will include:Operating the telephone systemManaging reservations and front desk operationsDelivering exceptional customer service to a diverse clienteleEngaging...


  • East Lansing, Michigan, United States Pincanna Full time

    Position OverviewFront Desk CoordinatorPincanna is a comprehensive cannabis enterprise based in Michigan, operating a large-scale cultivation and production facility alongside multiple retail outlets. Our front desk coordinators are expected to be approachable, reliable, and accountable, possessing outstanding communication abilities.Key...


  • Lansing, Michigan, United States Schulte Hospitality Group Full time

    Job SummarySchulte Hospitality Group is seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Graduate East Lansing. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our guests.Key ResponsibilitiesProvide warm and...


  • Lansing, Michigan, United States Schulte Hospitality Group Full time

    Job SummarySchulte Hospitality Group is seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Graduate East Lansing. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our guests.Key ResponsibilitiesProvide warm and...


  • Lansing, Michigan, United States Central Michigan University Full time

    Position Overview: The Administrative Coordinator plays a crucial role in providing comprehensive support to the CLASS Deans Office and front desk operations. This position is essential for facilitating interdisciplinary programs and enhancing development initiatives.Key Responsibilities:Deliver general administrative assistance to the CLASS Dean,...


  • East Lansing, Michigan, United States Concord Hospitality Full time

    Join Our Team as a Night AuditorPosition: Front Desk Night AuditorWork Schedule:Night shifts from 11 PM to 7 AMAbout Our Company:At Concord Hospitality, we prioritize individuals who are truly committed to delivering outstanding customer service. As a front desk representative, you will engage directly with our guests, placing you at the heart of their...


  • East Lansing, Michigan, United States Pincanna Full time

    Position OverviewFront Desk ReceptionistPincanna is a comprehensive cannabis enterprise located in Michigan, specializing in cultivation and retail. Our receptionists play a crucial role in ensuring a welcoming environment for all visitors and customers.Key Responsibilities:Manage incoming calls and route them to the correct personnel.Welcome guests and...

  • Fitness Team Member

    7 days ago


    Lansing, Michigan, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member at Planet Fitness. As a Team Member, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.Key ResponsibilitiesMember ExperienceProvide a superior...


  • Lansing, Michigan, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member at Planet Fitness. As a Team Member, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key ResponsibilitiesCustomer Service: Greet members, prospective members, and guests in a...


  • East Lansing, Michigan, United States Schulte Companies Full time

    Job OverviewSchulte Companies is in search of a dedicated Overnight Financial Coordinator to become a vital part of our exceptional hospitality team. KEY RESPONSIBILITIESConducts thorough audits of the daily guest accountsManages all end-of-day financial processes, including the posting of room rates and applicable taxesEnsures the precision of all charges...