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Front Desk Representative

2 months ago

Lansing, Michigan, United States Concord Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Concord Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Guest Service: Assist guests efficiently, courteously, and professionally at all times, maintaining a high level of service and hospitality.
  • Issue Resolution: Promptly and effectively deal with guest concerns or issues, ensuring all are met to satisfaction in a timely manner.
  • Front Desk Operations: Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
  • Communication: Be a great communicator to various departments and management on guest comments and concerns, responding quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
  • Knowledge and Training: Be knowledgeable of the hotel brand and various programs, including travel programs and special offers, and participate in ongoing training and development opportunities.
Why Work with Us?

At Concord Hospitality, we value our associates and strive to create a positive and supportive work environment. Our company culture is built on five core values: Quality, Integrity, Community, Profitability, and Fun. We offer a comprehensive benefits package, including medical, dental, and vision plans, life insurance, and 401K options, as well as opportunities for career advancement and professional growth.