Front Desk Representative

2 days ago


Broken Arrow, Oklahoma, United States MCR Hotels Full time
Job Title: Front Desk Agent

Job Summary:

The Front Desk Agent at MCR Hotels is responsible for delivering exceptional guest experiences while managing the customer-facing administrative processes of our hotels. This role requires a positive attitude, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Provide attentive and courteous service to all guests, ensuring a positive experience from check-in to check-out.
  • Maintain proper operation of the telephone switchboard and respond to guest inquiries in a timely and professional manner.
  • Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
  • Respond to guest requests and resolve issues in a timely and professional manner.
  • Maintain confidentiality and security of all guests and hotel information.
  • Document all guest requests, complaints, or problems immediately and notify designated departments for resolving the situation.
  • Be aware of all rates, packages, and special promotions, and be knowledgeable of the front desk computer system.
  • Log and deliver packages, mail, and messages, and share knowledge of the property and amenities with guests.
  • Accurately complete the check-in and checkout process, and use creative reasoning and brand standard service tools to overcome guest objections and concerns.
  • Restock front desk area and supplies as required or assigned by immediate supervisor.

Requirements:

  • Must have a positive attitude and willingness to learn.
  • Demonstrate the ability to multitask and be detail-oriented.
  • Demonstrate the ability to problem-solve and effectively deal with internal and external customers.
  • Must have basic English verbal and written communication skills.
  • Must work well in stressful, high-pressure situations.
  • Basic math skills.
  • Must have the ability to obtain alcohol awareness certification as required by the State.
  • Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
  • Must be proficient in Windows operating systems, Company-approved spreadsheets, and word processing.
  • Must be able to convey information and ideas clearly.
  • Must have a desire to serve all guests.

Preferred Qualifications:

  • Experience in a hotel or a related field.
  • Brand knowledge and experience.

What We Offer:

  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members


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