Dealership Front Desk Coordinator

3 weeks ago


Broken Arrow, Oklahoma, United States Jim Norton Chevrolet Full time
About Jim Norton Chevrolet

We are a trusted name in the industry, dedicated to providing exceptional service to our valued customers. With a rich history dating back to 1928, we take pride in handling Oklahoma's automotive needs with the utmost care and commitment to excellence.

Job Summary

We are seeking a highly skilled and professional Dealership Receptionist to join our team at Jim Norton Chevrolet. As the first point of contact for customers and visitors, you will create a positive impression and ensure smooth operations at the front desk.

Key Responsibilities
  • Greet and welcome customers, visitors, and vendors upon arrival, providing a warm and inviting atmosphere.
  • Answer phone calls, direct calls to appropriate individuals, and take messages as needed, ensuring seamless communication.
  • Provide accurate and helpful information about the dealership and its services, showcasing your excellent communication and interpersonal skills.
  • Handle basic administrative tasks such as filing, sorting mail, and managing office supplies, demonstrating your organizational and multitasking abilities.
  • Schedule and coordinate appointments for customers and employees, showcasing your attention to detail and ability to multitask.
  • Assist with customer inquiries and direct them to the appropriate department, providing exceptional customer service.
Requirements
  • Previous experience as a receptionist or in a customer service role, with a proven track record of providing excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and vendors.
  • Proficient in using phone systems and office equipment, with a strong understanding of administrative software and systems.
  • Strong organizational and multitasking abilities, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to handle difficult situations with patience and professionalism, providing a positive experience for customers and colleagues alike.
  • High School Diploma or equivalent, with a strong foundation in business principles and practices.
Benefits
  • Opportunity for growth and advancement, with a clear path for professional development and career progression.
  • Employee discounts on vehicle purchases and services, providing a tangible benefit to our valued employees.

Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees, hiring, training, promoting, and compensating associates based on personal and professional competence and potential for advancement, without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.



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