Guest Services Representative

1 week ago


Broken Arrow, Oklahoma, United States Everspring Inn Full time

Job Title: Guest Services Representative

Location: EverSpring Inn & Suites - Marshall, MN

Bird Dog Equity Partners is a hotel investment and management company that prioritizes people-first hospitality. Our purpose is to create lifelong relationships and enrich the lives of our team members, guests, and investor partners. We live and breathe the Bird Dogma:

The Bird Dogma

We Put People First

We Dependably Drive Results

We Constantly Keep a Positive Attitude

We Never Stop Improving, Ever

We Relentlessly Solve Problems

Job Summary:

Our Guest Services Representatives serve as the first point of contact for our guests, managing all aspects of their accommodation. Responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and experience in the hotel industry, we'd like to meet you.

Duties & Responsibilities:

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (contact details, exact dates of their stay etc.)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates, and amenities

Respond to guests inquiries in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests needs

Tending and folding laundry when needed

Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Experience, Skills, and Education:

Work experience as a hotel Front Desk Agent, Receptionist, GSR or similar role preferred

Experience with a form of property management software is a plus

Understanding of how travel planning websites operate, for example: Booking and TripAdvisor

A strong desire to learn and develop

Customer service attitude

Excellent communication and organizational skills

Degree in hospitality related field is an asset

Willingness to work nights, weekends, and holidays



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