Guest Services Representative
1 week ago
Job Title: Guest Services Representative
Location: EverSpring Inn & Suites - Marshall, MN
Bird Dog Equity Partners is a hotel investment and management company that prioritizes people-first hospitality. Our purpose is to create lifelong relationships and enrich the lives of our team members, guests, and investor partners. We live and breathe the Bird Dogma:
The Bird Dogma
We Put People First
We Dependably Drive Results
We Constantly Keep a Positive Attitude
We Never Stop Improving, Ever
We Relentlessly Solve Problems
Job Summary:
Our Guest Services Representatives serve as the first point of contact for our guests, managing all aspects of their accommodation. Responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and experience in the hotel industry, we'd like to meet you.
Duties & Responsibilities:
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (contact details, exact dates of their stay etc.)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to guests inquiries in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests needs
Tending and folding laundry when needed
Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Experience, Skills, and Education:
Work experience as a hotel Front Desk Agent, Receptionist, GSR or similar role preferred
Experience with a form of property management software is a plus
Understanding of how travel planning websites operate, for example: Booking and TripAdvisor
A strong desire to learn and develop
Customer service attitude
Excellent communication and organizational skills
Degree in hospitality related field is an asset
Willingness to work nights, weekends, and holidays
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