Member Service Representative at Communication Federal Credit Union
1 week ago
Communication Federal Credit Union has proudly served its members for over 80 years, earning the #1 Credit Union in Oklahoma ranking by Forbes. We are committed to our local communities, providing financial education, and supporting local organizations.
Our PhilosophyWe are passionate about the credit union philosophy of 'People Helping People' and empower our team members to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication, enabling each of our employees to have a meaningful impact on our organization and in the communities we serve.
Job SummaryAs a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient, and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union.
Responsibilities- Accurately process teller transactions, including deposits, withdrawals, and loan payments.
- Serve as the front-line contact for, and build relationships with, Communication Federal Credit Union members.
- Understand and cross-sell CFCU products and services.
- Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
- Adhere to all CFCU policies and procedures.
- Perform other job-related duties as assigned.
- High school diploma or G.E.D.
- One year experience in a financial institution or retail customer sales/service environment required.
- Prior cash-handling experience preferred.
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